Frequently Asked Questions
Are your products authentic and sourced responsibly?
Yes, authenticity and responsible sourcing are our top priorities. We work directly with trusted suppliers who provide high-quality, ethically sourced ingredients. At the moment we source food from regions East Africa and we are planning to expand our source across various regions of Africa. Each product is carefully selected to ensure it meets high quality standards.
Do you have a physical shop?
No, we only have an online shop at the moment. Our customers will be the first to know when we have a physical shop
Do you offer shipping NZ wide?
Yes, we ship our products nationwide across the North and South Island of NZ. Shipping rates and delivery times may vary depending on your location. Please check our shipping policy more details.
Do you offer international shipping?
No, we only ship in NZ.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), and other secure online payment options. Your payment information is processed securely to protect your privacy.
When will I get my order?
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Times
- Standard Shipping: Typically takes 3-5 business days.
- Express Shipping: Typically takes 1-3 business days.
Find out more
Can I track my order once it has been shipped?
Absolutely! Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery time of your package.
How can I contact customer support if I have a question or issue?
You can reach us via email at info@africanfoods.co.nz or through our contact form on the website. We aim to respond promptly to all inquiries and ensure your shopping experience with us is seamless and enjoyable.
Do you offer bulk or wholesale pricing?
Yes, we offer competitive pricing for bulk orders and wholesale purchases. Whether you are stocking up for your household or sourcing ingredients for a business, we can accommodate your needs.
What is your return policy?
We’re very sorry, but food products cannot be returned unless defective. Find out more here.
Can I get food from Wakanda?
I hate to be the one to tell you this, but Wakanda is not a real place.
Still got a question?