Refund policy

Returns

All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you ordered. If you have received an incorrect item, do not open it. We will not accept any returns or provide refunds for items that have been opened, tampered with, or are not in their original condition.

We do our best to minimize product breakage during transit. If your food product arrives damaged or contaminated in any way, please contact us directly, and we will do our best to resolve the issue.

Please do not return any food product without contacting us first for specific information regarding the return process.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@africanfoods.co.nz.